THE SWITCH provides the Services to individuals as well as to legal entities. THE SWITCH is acting as the Data Controller.
INFORMATION WE COLLECT There are two general categories of information we collect.
Information you provide us while using the Services 1.1.1. Information that is necessary for the use of the Services. We ask for and collect the following personal information about you when you use the Services:
Registration Information. When you fill in the registration form on the Website to use the Services you create a user account ("User account") and we require certain information such as your first name, last name, your country, your company, your phone number and email address. Information you provide through our support channels. The Services also include customer support, where you may send any question regarding the Services via email to firstname.lastname@example.org. If you speak to one of our representatives directly, by email or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem and any other information that would be helpful in resolving the issue. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services (including use of the Services itself, participation in our webinars, conferences etc.).
We retain your account information until you send us the de-registration request to email@example.com. We also retain some of your information, which is anonymized, as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve the Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
1.1.2. You may provide us with the following information: You may choose to provide us with additional personal information in order to obtain a better user or participant experience when using the Services. This additional information will be processed based on your consent.
Additional Information. You may choose to provide additional information as part of your User account (such as your job title). Information our partners, speakers provide us. If you use our Website to participate in our webinars, online conferences as our partner or speaker, we can ask you to provide us with some information (such as your name, job title, your photo, your country or other information). By posting or by providing us the right to post any information on our website you acknowledge and agree that the data you publish or provide us for publishing on our Website or any time later creates your public profile (hereinafter "Public Profile"). You acknowledge and agree that the information that you provide in your Public Profile would be visible to the others. Please note that you are responsible for receiving consent if you use these Services on behalf of another person.
Some of our Services may require to provide access to your profile in social networks (such as Facebook, Twitter, etc.). You are the only person who decides if you would like to provide this access. You can revoke this access in your social network’s profile any time.
1.2. Automatically collected information from your use of the Services
When you use the Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Services.
HOW WE USE INFORMATION WE COLLECT
We use, store, and process information, including personal information, about you to provide, improve, and develop the Services, create and maintain a trusted and safer environment, comply with our legal obligations and otherwise as can be specified herein.
2.1. To provide, improve, and develop the Services
Enable you to access and use the Services. Operate, protect, improve, and optimize the Services and experience, such as by performing analytics and conducting research. Subject to our contract with you we process this information either manually or by computer. Provide customer service: to resolve technical issues you meet, to respond to your requests for assistance, and to repair and improve the Services. Send you service or support messages, updates, security alerts, and account notifications. If you provide us with your contacts’ information, we may process this information: (i) for fraud detection and prevention, and (ii) for any purpose you authorize at the time of collection. We process this information given our legitimate interest in improving the Services, and where it is necessary for the adequate performance of the contract with you.
2.2. To create and maintain a trusted and safer environment
Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity. Conduct security investigations and risk assessments. Verify or authenticate information or identifications provided by you. Comply with our legal obligations. Resolve any disputes and enforce our agreements with third parties. Enforce our Conference Terms and Conditions and other policies. We process this information given our legitimate interest in protecting the Services, to measure the adequate performance of our contract with you, and to comply with applicable laws.
2.3. To provide, personalize, and improve our advertising and marketing
Send you promotional messages, marketing, advertising, and other information that may be interested to you based on your preferences (including information about THE SWITCH campaigns and services) and social media advertising through social media platforms. Personalize, measure, and improve our advertising. For marketing activities performed by our partners, provided that you gave us relevant consent. We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by sending us an opt-out request at firstname.lastname@example.org.
SHARING & DISCLOSURE
We collect information globally and store that information in the The Netherlands and USA cloud servers. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
3.1. If you give us a consent
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you participate in promotional activities conducted by THE SWITCH partners or third parties, for example during conferences.
3.2. In order to comply with the law, respond to legal requests, prevent harm and protect our rights
THE SWITCH may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) comply with our legal obligations, (ii) to comply with legal process, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iv) to protect the rights, property or personal safety of THE SWITCH, its employees, or members of the public.
Where appropriate, we may notify you about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon THE SWITCH’s property, its users and the Services. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify you about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
Service providers THE SWITCH uses a variety of third party service providers to help us provide services related to the Services. Service providers may be located inside or outside of the United States. In particular, without limitation, you can find the list of service providers in Annex 1 hereto. We ensure that this third service providers have an adequate security controls.
THE SWITCH will need to share your information, including personal information, in order to ensure the adequate performance of our contract with you.
Corporate affiliates We may share your information, including personal information, with our corporate affiliates in order to support, integrate, promote and improve the Services.
Our partners We may share your information, including personal information, with our partners if you gave us relevant consent, for marketing purposes and in order to receive the offers and advertisements from our partners.
Please note that you may, at any time ask THE SWITCH to cease processing your data for these direct marketing purposes by sending an email to email@example.com
Social networking websites Where permissible according to applicable law, we may use certain limited personal information about you, such as your email address, to hash it and to share it with social network websites, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products or Services. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be interested to you.
The social network websites with which we may share your personal data are not controlled or supervised by us. Therefore, any questions regarding how your social network websites service provider processes your personal data should be directed to such provider.
Please note that you may, at any time ask THE SWITCH to cease processing your data for these direct marketing purposes by sending an email to firstname.lastname@example.org.
Aggregated data We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis marketing and advertising, and other business purposes.
We also may use this information for research and development. We will never sell your Personal Data to any third party.
OTHER IMPORTANT INFORMATION 4.1. Analyzing your communications.
We may review, scan, or analyze your communications on the Services for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications. These activities are carried out based on our legitimate interest in ensuring compliance with applicable laws and our Summit Terms and Conditions, preventing fraud, promoting safety, and improving and ensuring the adequate performance of the Services.
YOUR RIGHTS You may exercise any of the rights described in this section by sending an email to email@example.com. Please note that we may ask you to verify your identity before taking further action on your request.
Managing your information You may access and update some of your information by sending the request to firstname.lastname@example.org.
Rectification of inaccurate or incomplete information You have the right to ask us to correct inaccurate or incomplete personal information concerning by sending the request to email@example.com.
Data access and portability If it is applicable under the legislation in your jurisdictions you may request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data retention and erasure We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information during the provision of the Services to you, you can request that we erase your personal information and close your User account. In this case your information will be erased within the term specified by the applicable legislation. Please note that if you request the erasure of your personal information:
We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety within 7 (seven) years in accordance with applicable legislation. We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations within 7 (seven) years in accordance with applicable legislation.
Information you have shared with others (if you are using the Services by participating in our webinars, online conferences as our partner/speaker) may continue to be publicly visible on our Website. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers. Please be informed that if you directly disclose any information through our Website page open to the public, this information may be collected and used by third parties. We will correct or delete any information you have posted on the Website page open to the public if you request to do so. Because we maintain the Services to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time (no more than 3 months). Withdrawing consent and restriction of processing Where you have provided your consent to the processing of your personal information by THE SWITCH you may withdraw your consent at any time by sending us notification specifying which consent you are withdrawing at firstname.lastname@example.org. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.
Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing pursuant to Section 5.6 and pending the verification whether the legitimate grounds of THE SWITCH override your own.
Objection to processing If it is applicable under the legislation in your jurisdictions you may require us not to process your personal information for certain specific purposes where such processing is based on legitimate interest. If you object to such processing we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time ask us to cease processing your data for these direct marketing purposes by sending an email to email@example.com
Right to lodge a complaint with a supervisory authority Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority, in particular in the country of your habitual residence, place of work or place of the alleged infringement if you consider that we are in a breach of the processing of personal data relating to you.
WE OPERATE GLOBALLY
Prior to sharing your information with corporate affiliates or third party service providers outside the The Netherlands we establish all the necessary means to ensure an adequate level of data protection.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are as follows:
Limited access to the production database at the network level Limited access to the production database at the process/users level Password policy for access to the production database Data transfer encryption Data encryption in the database (for card data and authentication credentials) WAF (Web Application Firewall) DDoS protection Internal password change policies PCI DSS compliance Logging of actions and log analysis Antiviruses on admins workstations If you know or suppose that your Personal Data have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your User account, please contact us by email at firstname.lastname@example.org.
OUR POLICY TOWARDS CHILDREN
The Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Each partner warrants that it will receive all necessary consents and permissions to process personal data information as can be required by applicable law. Each partner warrants that it will collect the personal data in accordance with all applicable laws and will implement adequate technical and organizational security measures with regard to personal data.
THE SWITCH and THE SWITCH Affiliates may engage third party suppliers to provide other services such as facilities management, maintenance and security services from time to time.
Please note that this policy applies only to our website and not to the web sites of other organisations to which we may provide links. We are not responsible for the privacy policies or practices of such third party sites and you should make your own enquiries in respect of them.
The types of Personal Data that this Website collects, by itself or through third parties, includes: name; email address; IP address; Usage Data; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example);
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide us with the Data.
The Data is processed at our operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. In certain circumstances, we may transfer your personal information to countries outside the European Economic Area. This may include circumstances where we use service providers who are based outside the EEA or who use “cloud” infrastructure which means that their servers are based all over the world. Where we transfer your information to companies outside the EEA, we will make sure it’s protected in a manner that is consistent with how your information will be protected by us. This can be done in a number of different ways for instance:
In other circumstances the law may permit us to otherwise transfer your information outside the EEA. In all cases however, we will ensure that any transfer of your information is compliant with the Data Protection Legislation.
Your Personal Data is collected to allow us to provide Services, as well as for the following purposes: User database management, Analytics, Advertising, Remarketing and behavioural targeting, Contacting the User, Content commenting, Displaying content from external platforms, Handling payments, Hosting and backend infrastructure, Access to third-party accounts, Tag Management and Productivity.
We may also process your Personal Data:
We may share your personal information with third parties but only in the circumstances set out below. We may supply your personal information to third parties (such as our internet service providers) who help us administer our website. These third parties must at all times provide the same levels of security for your personal information as heysummit.com and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of heysummit.com. Other third parties whom we may share your personal information with and the purposes this is for are listed below. Please refer to these third parties’ own privacy policies to find out more about how they might process your personal information.
FACEBOOK AUDIENCE NETWORK (FACEBOOK, INC.) Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook's use of Data, consult Facebook's data policy.
This Website may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways Audience Network shows ads is by using the User's ad preferences. The User can control this in the Facebook ad settings.
Users may opt-out of certain Audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones.
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
FACEBOOK ADS CONVERSION TRACKING (FACEBOOK PIXEL) (FACEBOOK, INC.) Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
TWITTER ADS CONVERSION TRACKING (TWITTER, INC.) Twitter Ads conversion tracking is an analytics service provided by Twitter, Inc. that connects data from the Twitter advertising network with actions performed on this Website.
LINKEDIN CONVERSION TRACKING (LINKEDIN CORPORATION) LinkedIn conversion tracking is an analytics service provided by LinkedIn Corporation that connects data from the LinkedIn advertising network with actions performed on this Website.
GOOGLE ANALYTICS (GOOGLE LLC) Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
GOOGLE ADS CONVERSION TRACKING (GOOGLE LLC) Google Ads conversion tracking is an analytics service provided by Google LLC that connects data from the Google Ads advertising network with actions performed on this Website.
HEAP ANALYTICS (HEAP INC.) Heap Analytics is an analytics service provided by Heap Inc.
HUBSPOT (HUBSPOT, INC) HubSpot is a live chat, analytics, and marketing service provided by HubSpot Inc.
Content commenting services allow Users to make and publish their comments on the contents of this Website. Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.
DISQUS (DISQUS) Disqus is a content commenting service provided by Big Heads Labs Inc.
This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
FONT AWESOME (FONTICONS, INC. ) Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows this Website to incorporate content of this kind on its pages.
FONTS.COM WEB FONTS (MONOTYPE IMAGING INC.) Fonts.com Web Fonts is a typeface visualization service provided by Monotype Imaging Inc. that allows this Website to incorporate content of this kind on its pages.
GOOGLE FONTS (GOOGLE LLC) Google Fonts is a typeface visualisation service provided by Google LLC that allows this Website to incorporate content of this kind on its pages.
Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
STRIPE (STRIPE INC) Stripe is a payment service provided by Stripe Inc.
CHARGEBEE Chargebee is a payment management provider that is provided by Chargebee Ltd.
PAYPAL Paypal is a payment service provided by Paypal Holdings Inc.
This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data is stored.
AMAZON WEB SERVICES (AWS) (AMAZON WEB SERVICES, INC.) Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.
This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
FACEBOOK REMARKETING (FACEBOOK, INC.) Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
TWITTER REMARKETING (TWITTER, INC.) Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network.
TWITTER TAILORED AUDIENCES (TWITTER, INC.) Twitter Tailored Audiences is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network. Users can opt out from interest-based ads by going to: Personalization and Data.
LINKEDIN WEBSITE RETARGETING (LINKEDIN CORPORATION) LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of this Website with the LinkedIn advertising network. Remarketing and behavioural targeting
ZOOM.US Zoom.us is a webinar provider and is one of the available options for delivering summit content within HeySummit.
BIG MARKER Big Marker is a webinar provider and is one of the available options for delivering summit content within HeySummit. It is provided by BigMarker.com LLC
LiveWebinar is a webinar provider and is one of the available options for delivering summit content within HeySummit. It is provided by RTCLab Sp. z o.o. with its registered address at Al. Grunwaldzka 212, 80-266 Gdańsk, Poland
This type of service helps the Owner to manage the tags or scripts needed on this Website in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
GOOGLE TAG MANAGER (GOOGLE LLC) Google Tag Manager is a tag management service provided by Google LLC.
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Website, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Website.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Website.
HELPSCOUT Help Scout PBC is a help desk software company headquartered in Boston, Massachusetts. It is used to facilitate customer support via email.
WIX ANSWERS Wix Answers is a help desk software from Wix.com company headquartered at 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel. It is used to facilitate customer support via email.
We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgement, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights heysummit.com , its customers and the public.
We may process Personal Data relating to Users if one of the following applies:
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
We may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, we may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
We are committed to protecting the privacy of your Personal Data. We use appropriate standards of technology and operational security to protect personal information including a secure server and network firewall connection. Operationally, access to Personal Data is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information. Internet and Data Storage
The Internet is inherently insecure. Personal Data submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your Personal Data is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘Hacking’. Any transmission of Personal Data on or through the use of our website is at your own risk.
Users may exercise certain rights regarding their Data which we process. In particular, Users have the right to do the following:
Where the Personal Data in question has been disclosed to a third party, we will inform them about the restriction on processing of the data, unless it is impossible or involves disproportionate effort to do so.
We may use the User's Personal Data may be used for legal purposes in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that we may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from us at any time. Please see the contact information at the end of this document.
This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.
Should the changes affect processing activities performed on the basis of the User’s consent, we shall collect new consent from the User, where required.
Hey Summit Ltd 71–75 Shelton Street Covent Garden London WC2H 9JQ